Frequently Asked Questions
You can find answers to our most common questions here. If your question isn't listed, use the contact form at the bottom of the page to reach out!
About Flourish
What is Flourish Gift Shop?
Flourish Gift Shop is a curated retail and e-commerce store. We sell physical products in-store and online.
Flourish is a small business based in Buffalo, NY. We are woman-owned.
Where are you located?
We are located within the McKinley Mall. Our address is 3701 McKinley Pkwy, Blasdell, NY 14219.
Use the mall entrance by Old Navy, go past the food court and around the corner, and you will find my kiosk!
What are your hours?
The store is open Thursday - Sunday. We are closed Monday - Wednesday.
Thursday: 10-4
Friday: 10-5
Saturday: 10-7
Sunday: 12-5
Our website is always open to shop!
How do I contact Flourish?
The best way to contact us is through email at amy@flourishgiftshop.com. You can also use the contact form below, the chat icon in the corner, or reach out via Facebook Messenger.
What are Flourish's values?
Flourish is a small, woman-owned business. We value other small businesses and strive to work with woman-owned, minority-owned, LGBTQ+-owned, and handmade businesses whenever possible.
Authenticity and transparency are incredibly important to us. We believe that building trust with our customers is the best way for small businesses to thrive.
Collaboration and community beat competition every day. There is room enough for all small businesses, handmade brands, and artists to succeed. A rising tide lifts all boats!
Our Brands and Products
Where are your products made?
Whenever possible, we choose products that were made in the USA. Some of these products may contain components that were made elsewhere, such as a piece of jewelry that contains beads made in India.
You can check out our brands to see where they are located.
Some products are made in China. Most of these items we source from companies within the United States. Few products are ordered directly from China.
If you have questions about a particular product, please reach out and ask, and we will do our best to get the information to you.
What are "Amy Lee Jewelry", "Amy Lee Books", and "Shane Lee Books"?
Amy Lee Jewelry, Amy Lee Books, and Shane Lee Books are the owners' brands! Amy and Shane are the husband and wife owners of Flourish Gift Shop. We humbly began our business as authors under the pen name "Lee", which is where everything began.
From there, Amy expanded into jewelry-making and beaded bookmarks. She began selling at craft shows under the name "Amy Lee Books and Beads", with her jewelry line branded as "Amy Lee Jewelry."
We continue to write and create jewelry, so we kept these names as brands within Flourish Gift Shop.
How do I get my products in your store?
If you're a brand, artist, crafter, author, or have some sort of product to offer, please feel free to reach out at amy@flourishgiftshop.com. We work with wholesalers or on consignment.
We are extremely selective in our curated selection of products for a number of reasons, including but not limited to quality, cost, brand values, whether they fit our aesthetic, and even whether or not another store nearby carries a similar item. Since our store is located within a mall, we don't want to take away from other small businesses that may carry something similar.
Please don't let that deter you from reaching out. You can't know if you don't ask, and your product might just be the next big thing at Flourish!
Shipping and returns
What are my shipping options?
We use USPS to ship orders.
When you choose shipping at checkout, you have three options:
Economy is sent via USPS Ground Advantage and usually takes 2-5 business days.
Standard is sent via USPS Priority Mail and usually takes 1-3 business days.
Media Mail may be available to orders containing books only. USPS Media Mail usually takes 3-8 business days.
For more information on USPS shipping, visit their website.
Can shipping be combined for multiple orders?
If you wish to place an additional order before your first has shipped, we would be happy to help you in changing your existing order!
If you've already placed the second order, shipping on one of your orders may be eligible for a refund.
In both cases, please email amy@flourishgiftshop.com.
Please note: if you have already received an email stating your order has shipped, shipping costs cannot be combined.
Do you offer local pickup?
Yes, local pickup is an option available at checkout. The pickup location is our store located within the McKinley Mall, 3701 McKinley Pkwy Blasdell, NY.
What is your return policy?
Returns can be accepted within 30 days of receipt of your order. Please email amy@flourishgiftshop.com to initiate a return and include your name, order number (if you have it), a description of the item and your reason for the return request. Refunds or exchanges are considered. Items must be in new condition or otherwise have been damaged during transit to be eligible for a refund.
Orders
What do I do if something is wrong with my order?
Whoops! If your received your order and something isn't quite right, please email amy@flourishgiftshop.com first! We will do whatever we can to correct our mistake.
How do I change or cancel my order?
Changes and cancellations can be made to orders as long as they haven't been shipped out. If you need to make an adjustment to your order, please email amy@flourishgiftshop.com.
Refunds to the original form of payment will be processed for canceled orders.
To change a product ordered (such as accidentally choosing an incorrect size) or to add an additional product, price changes may result in refunds or charges. We will let you know before we charge anything additional to your payment method, pending your confirmation.